Zoho CRM SMS Integration

Yes - Mobile Message does integrate with Zoho CRM!

Sales managers who track every lead and contact inside Zoho CRM know that a record sitting untouched in the CRM does not get a message out to the person behind it. A new lead created or a new contact added is progress on paper, but it takes someone opening a phone and dialling the number before that person actually hears from the business. Connecting Zoho CRM to Mobile Message through Zapier sends that person a text straight away instead.

The same setup can watch for a new or updated contact too, so people already in the system get a text the moment their details change, not just brand new entries. The connection also runs the other way. A reply from a customer counts as an inbound SMS, and that event can create a new module entry in Zoho CRM, so a conversation that starts by text still lands against the right record for the sales team to work from.
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Please view Zapier's pricing page for further information.

Zoho CRM SMS Integration

What you can automate

Connect Zoho CRM and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new lead is created in Zoho CRM Zoho CRM · New Lead
Then Text the lead a welcome message Mobile Message · Send SMS
Use this Zap
When A new contact is created in Zoho CRM Zoho CRM · New Contact
Then Text them straight away to introduce the business Mobile Message · Send SMS
Use this Zap
When A customer replies by SMS Mobile Message · Inbound SMS Received
Then Create a new module entry in Zoho CRM Zoho CRM · Create Module Entry
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zoho CRM supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • New Module Entry — Triggers instantaneously when any entry is created in the specified module.
  • New/Updated Module Entry — Triggers instantaneously when any entry is created or updated in the specified module.
  • Updated Module Entry — Triggers instantaneously when a module entry is updated
  • New Contact — Triggers when a new contact is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.
  • New Lead — Triggers when a new lead is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.
  • New or Updated Contact — Triggers when a new contact is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.
  • New or Updated Lead — Triggers when a new lead is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.
  • New User — Triggers when a new active user is added to your Zoho CRM account.
Actions 8
  • Add Attachment — Add attachment to the selected Module entry
  • Add Tag — Add new tag to existing module entries
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Convert Lead — Convert an existing lead to contact and account
  • Create Module Entry — Creates a new entry in a module
  • Create/Update Module Entry — Create or update module entries
  • Update Module Entry — Update existing entry in the selected module
  • Update Related Module Entry — Relates an entry in this module with an entry in another module

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zoho CRM + SMS: common questions

Can Zoho CRM send an SMS when a new lead comes in?

Yes. Through Zapier, a new lead created in Zoho CRM can trigger Mobile Message to send that lead an SMS straight away, and the same automation can be set up for a new contact so nobody waits on a phone call to make first contact.

Does a customer's text reply create a record in Zoho CRM?

It can. An inbound SMS received by Mobile Message can be set up through Zapier to create a new module entry in Zoho CRM, so replies from customers are captured against a record rather than staying only in a phone.

What do I need to link Zoho CRM with Mobile Message texting?

You need a Zoho CRM account and a Mobile Message account, then Zapier joins them with no coding involved. A Zap picks a Zoho CRM trigger, such as a new lead, and pairs it with a Mobile Message action like sending an SMS.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits