Zendesk Sell SMS Integration

Yes — Mobile Message integrates with Zendesk Sell. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Zendesk Sell integration

A deal moves into a new stage in Zendesk Sell, and the customer should not have to wait for someone to notice. The Deal Enters New Stage trigger can send a Mobile Message SMS with the next action or a timely update. A New Contact or New Lead event can create a Mobile Message contact, making it easier to keep messaging details ready for later use.

Sales teams can also use New Task to send an internal or customer-facing text when a follow-up is created. If a customer replies, Mobile Message Inbound SMS Received can create a task in Zendesk Sell, giving the sales team a visible item to handle. The connection uses Zapier, not a native two-way sync. Each Zap has one trigger and one action, so you can choose exactly which Sell event should result in a message, contact record or follow-up task.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Zendesk Sell and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A Zendesk Sell deal enters a new stage Zendesk Sell · Deal Enters New Stage
Then Text the customer the next step Mobile Message · Send SMS
Use this Zap
When A new Zendesk Sell lead is created Zendesk Sell · New Lead
Then Create the Mobile Message contact Mobile Message · Create Contact
Use this Zap
When A customer sends an SMS reply Mobile Message · Inbound SMS Received
Then Create a Zendesk Sell follow-up task Zendesk Sell · Create Task
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zendesk Sell supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 10
  • Deal Enters New Stage — Triggers when a deal enters a new stage.
  • New Contact — Triggers when a new contact is created.
  • New Deal — Triggers when a new deal is created.
  • New Lead — Triggers when a new lead is created.
  • New Note — Triggers when a new note is created.
  • New Product in Catalog — Triggers when a new product in catalog is created. Requires Sell Enterprise Plan or higher.
  • New Task — Triggers when a new task is created.
  • Updated Contact — Triggers when an existing contact is updated.
Show all 10 triggers
  • Updated Deal — Triggers when an existing deal is updated.
  • Updated Lead — Triggers when an existing lead is updated.
Actions 14
  • Create Company — Creates a new company.
  • Create Deal — Creates a new deal.
  • Create Lead — Creates a new lead.
  • Create Note — Creates a new note for an existing lead, contact or deal.
  • Create Person — Creates a new person.
  • Create Product in Catalog — Creates a new product in catalog. Requires Sell Enterprise Plan or higher.
  • Create Sequence Enrollment — Creates a sequence enrollment for a given lead. Requires Reach add-on.
  • Create Task — Creates a new task.
Show all 14 actions
  • Stop Sequence Enrollments — Stops sequence enrollments for a given lead.
  • Update Company — Updates an existing company.
  • Update Deal — Updates an existing deal.
  • Update Lead — Updates an existing lead.
  • Update Person — Updates an existing person.
  • Update Product in Catalog — Updates an existing product in catalog. Requires Sell Enterprise Plan or higher.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zendesk Sell + SMS: common questions

Can Zendesk Sell deal stages trigger customer texts?

Yes. Use Deal Enters New Stage as the Zendesk Sell trigger with Mobile Message Send SMS. The Zap can send a stage-specific message to the contact connected with the deal.

Can an SMS reply create a Zendesk Sell task?

Yes. Mobile Message Inbound SMS Received can trigger the Zendesk Sell Create Task action. A customer’s reply can therefore become a visible follow-up item for the sales team.

How do I set up Zendesk Sell with Mobile Message?

Create a Zapier workflow using a Zendesk Sell trigger and Mobile Message action, or the reverse where supported. Connect both accounts, map the fields and test the Zap. No code is required.

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