A customer has just finished personalising a product on your website, and your fulfilment team needs to know what happens next. Zakeke can alert the right people by SMS as soon as a customised order is received and print-ready files are generated. You can also respond to a new quotation or a marketplace order item, so important sales activity does not sit unnoticed in an admin screen.

Through Zapier, Zakeke events can start Mobile Message actions such as Send SMS, Send SMS to List and Create Contact. That gives your team a practical way to acknowledge a new personalised order, notify production staff, or keep a customer informed about a quotation. The message can include details mapped from the Zakeke record, including the order or quotation information available in your Zap.

Choose the Zakeke event that matters most, then decide who should receive the text. New Order Item (Ignore Design Updates) can help prevent an edited order from sending another alert, while New Marketplace Order Item can cover sales arriving through channels such as Etsy. This is a focused notification workflow rather than a native two-way integration, and it can be adjusted as your fulfilment process changes.