Customer experience teams using Yuccan can act on feedback while it is still fresh. A new satisfaction survey, an answered satisfaction survey or a new lead can start a Zap that sends a text through Mobile Message. That gives your team a practical way to acknowledge a response, follow up with a prospect or invite a happy customer into the next stage of your referral programme.

You can also use Yuccan events to keep people informed without asking staff to copy details between systems. For example, a new ambassador can receive an SMS with programme information, while a new lead can receive a prompt to book a conversation. The message can include the relevant name, link or next step from Yuccan. Set up the connection in Zapier using your Yuccan and Mobile Message accounts, then choose the event and message fields that suit your process. It is a useful way to give surveys, referrals and lead management a timely customer-facing response.