You get a glowing review and you want to thank them, but by the time you see it, they've forgotten they left it. You could email them, but most reviews come from mobile customers who'll miss the email. You manually message a few reviewers, but there's no system - most reviews go unacknowledged.

Grade.us watches for new reviews and feedback the moment customers post them. Mobile Message can text the reviewer straight away with a thank you, making them feel heard. You can also acknowledge feedback and ask for permission before publishing it, all over SMS where customers are already watching their phone.

Your reviewers feel valued instead of ignored. You get more five-star reviews because happy customers stay happy when you acknowledge them fast. Feedback stays authentic because you can respond before anyone posts a negative review they might regret.