Tour and activity operators using Xola manage bookings, cancellations, and customer communication from start to finish. Every booking is a traveller excited about their experience, and every cancellation is an opportunity to understand why or recover the booking. But updates pile up in Xola without reaching your team or customers in real time. A cancellation comes in and nobody knows until the next email digest, so your backup plan isn't activated quickly enough. Guests book but don't get a confirmation text, so you get repeat enquiries about details and logistics that waste time.

Xola keeps all your experiences and bookings organised, and by connecting it to Mobile Message via Zapier, you turn booking events into instant customer and team alerts. When a new booking is made, you can send the guest a confirmation and experience details via SMS. When a booking is cancelled, you can text the guest an instant acknowledgement and your cancellation policy, and send your team an alert to re-open that spot. When an experience is updated, you can text current customers about new dates or changes. This keeps guests informed, your team coordinated, and your seat inventory moving.