Wodely SMS Integration

Whoever runs dispatch for a last mile delivery business spends the day watching tasks move from assigned to out for delivery to done, and chasing the handful that stall in between. A driver runs late, a customer wants to reschedule, or a pickup request comes in outside the usual booking flow, and each of those needs someone to open Wodely and update the record by hand.

Wodely already handles the task itself, creating, updating and closing out delivery and pickup jobs as the day moves along. The part that still depends on a person is catching the customer's side of the conversation, the reply that says the address is wrong or the time no longer works, and turning that into a change on the task.

Mobile Message connects to Wodely through Zapier so a reply to a delivery text can update the task status or create a new task without dispatch touching the keyboard. A customer confirming a delivery window, asking to reschedule or texting in a new pickup all become updates that land in Wodely as soon as the message arrives, leaving dispatch to deal with the exceptions rather than the routine replies.