Waitwhile SMS Integration

Yes — Mobile Message integrates with Waitwhile. Send and receive SMS from the tools you already use.

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Mobile Message

About the Waitwhile integration

Waitlist and scheduling operators who run on Waitwhile can keep visitors informed as their visit record changes. A new or updated visit may signal that someone has joined a queue, changed their booking or needs a timely status message. A New or Updated Message event can also provide a clear point for an SMS response, rather than leaving staff to watch each location manually.

Use Waitwhile’s New or Updated Visit trigger with Mobile Message’s Send SMS action to tell a visitor what happens next. New or Updated Message can also send an SMS when a message is created or updated for a visit. For a new customer, Waitwhile’s Create Customer action can be started by an Inbound SMS Received event when a customer texts your Mobile Message number, giving staff a record to check in Waitwhile. The workflow runs through Zapier and is one-directional for each Zap, not a native two-way integration or automatic record sync.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Waitwhile and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A Waitwhile visit is created or changed Waitwhile · New or Updated Visit
Then Text the visitor the latest visit update Mobile Message · Send SMS
Use this Zap
When Instant A Waitwhile visit message changes Waitwhile · New or Updated Message
Then Send the visitor a message by SMS Mobile Message · Send SMS
Use this Zap
When A visitor texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create the visitor in Waitwhile Waitwhile · Create Customer
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Waitwhile supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2
  • New or Updated Message — Triggers when message is created or updated for a visit.
  • New or Updated Visit — Triggers when a visit is created or modified on a location.
Actions 3
  • Create Customer — Create a new customer.
  • Create or Update a Visit — A common action to create or update visit based on identifier provided.
  • Delete a Visit — An action to delete a visit based on identifier provided.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Waitwhile + SMS: common questions

Can Waitwhile text visitors when a visit changes?

Yes. New or Updated Visit can trigger Mobile Message’s Send SMS action. Use the visitor and visit fields available from Waitwhile to explain the latest status or the next step in the customer’s visit.

Can a customer SMS create a Waitwhile customer?

Yes. Inbound SMS Received can run Waitwhile’s Create Customer action. This is useful when a person texts your Mobile Message number and you want the received details to create a customer record in Waitwhile.

How do I connect Waitwhile and Mobile Message?

Build the workflow in Zapier by choosing a Waitwhile trigger or a Mobile Message inbound trigger, then select the action for the other service. Both accounts are needed, along with Zapier, and no custom code is required.

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