VCC Live SMS Integration

Yes - Mobile Message does integrate with VCC Live!

VCC Live suits contact centre operators who need call outcomes and customer records to reach the right system without extra data entry. A new disposition can be the moment a follow-up message is needed, while a newly created user may need to be added to a Mobile Message contact list for future communication.

New Disposition can trigger Send SMS through Mobile Message, allowing a caller to receive a plain text confirmation or a next-step message after an interaction. User Created can trigger Create Entity in VCC Live when an inbound SMS identifies information your team wants recorded in a project. User Modified can also send an SMS to notify a relevant person that a user record has changed.

The connection runs through Zapier, where you select the VCC Live event and the Mobile Message action. You can map phone numbers, names and other available fields, then test the result before enabling the workflow. This helps contact centre teams keep follow-up timely while preserving a clear record of important events.
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Please view Zapier's pricing page for further information.

VCC Live SMS Integration

What you can automate

Connect VCC Live and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new VCC Live disposition is created VCC Live · New Disposition
Then Text the caller with follow-up details Mobile Message · Send SMS
Use this Zap
When Instant A VCC Live user is created VCC Live · User Created
Then Create the user as a Mobile Message contact Mobile Message · Create Contact
Use this Zap
When A customer sends an SMS reply Mobile Message · Inbound SMS Received
Then Create the reply as a VCC Live record VCC Live · Create Entity
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything VCC Live supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • New Disposition — Triggers when a new disposition is created.
  • User Created — Triggers when a User (of any kind) is created in VCC.
  • User Modified — Triggers when a User (of any kind) is modified in VCC.
Actions 4
  • Create Entity — Adds a new entity (record) to the given project.
  • Find Voicefile — Find a voicefile for a specific CDR
  • Get Teams — Retrieves a list of teams in your account
  • Update Entity — Update an existing entity (record) in the given project.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

VCC Live + SMS: common questions

Can a VCC Live disposition send a follow-up SMS?

Yes. New Disposition can start a Zap that uses Mobile Message Send SMS. The message can confirm the call outcome or provide the next instruction, using the phone and other details made available by VCC Live.

Can an inbound SMS create a VCC Live record?

Yes. Pair Mobile Message Inbound SMS Received with VCC Live Create Entity. The reply can then be written into the selected VCC Live project as a record for staff to review.

How do contact centre teams connect VCC Live to Mobile Message?

Build the workflow in Zapier with your VCC Live and Mobile Message accounts. Select the trigger and action, map the fields and test the result. No code is required, but both accounts must be available to authorise the Zap.

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Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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