VENMATE SMS Integration

Yes — Mobile Message integrates with VENMATE. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the VENMATE integration

A support ticket appears while your customer success team is already handling several open issues. VENMATE can signal New Ticket, New Issue, Issue Updated, Ticket Updated or New Customer, so a Zap can pass the right event to Mobile Message. A timely SMS can acknowledge a request, tell a customer that an issue changed, or alert a team member to review the record.

VENMATE also offers Add Task to Customer and Update Task. Those actions let an inbound SMS become a visible task in the customer success system. For example, a customer’s text can start a Zap that adds a follow-up task, provided the required customer information is available. This gives staff a clear place to check what needs attention.

The connection is made through Zapier and runs one direction for each workflow. It does not synchronise VENMATE issues with Mobile Message contacts or create a native support inbox. Instead, it connects selected customer success events and SMS events, helping your team acknowledge important activity without manually copying every detail between systems.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect VENMATE and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new VENMATE ticket is created VENMATE · New Ticket
Then Text the customer about their request Mobile Message · Send SMS
Use this Zap
When Instant A VENMATE issue is updated VENMATE · Issue Updated
Then Text the customer with the issue update Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Add a follow-up task in VENMATE VENMATE · Add Task to Customer
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything VENMATE supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Issue Updated — Triggers when an issue is updated.
  • New Customer — Triggers when a new customer is added.
  • New Issue — Triggers when a new issue is created.
  • New Ticket — Triggers when a new ticket is created.
  • Ticket Updated — Triggers when a ticket is updated.
Actions 6
  • Add Task to Customer — Adds a new task to a customer.
  • Create Issue — Creates a new issue in Venmate.
  • Get Contact — Gets contact from Venmate
  • Import User Metrics — Imports an array of user metrics (e.g., NPS scores) for a company.
  • Update Issue — Updates an existing issue using its external ID.
  • Update Task — Updates an existing task in Venmate.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

VENMATE + SMS: common questions

Can VENMATE text customers when a ticket is created?

Yes. New Ticket starts a Zap when a ticket is created. Pair it with Mobile Message Send SMS to acknowledge the request or explain the next step, using the customer and ticket details available from VENMATE.

Can an inbound SMS create a VENMATE customer task?

Yes. Inbound SMS Received starts when someone texts your Mobile Message number. Pair it with VENMATE Add Task to Customer to record a follow-up task, provided the Zap can identify the relevant customer.

What is needed for a VENMATE and Mobile Message workflow?

Prepare VENMATE, Mobile Message and Zapier accounts. Select a VENMATE event or Inbound SMS Received, choose the matching action, map customer fields and test the workflow. Zapier provides the no-code setup between the two services.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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