A customer books a plumbing visit, and your office needs that appointment in front of the right person straight away. Surefire gives plumbing and heating businesses a focused place to manage customers, appointments and sales activity. With Zapier, a New Appointment can prompt Mobile Message to Send SMS, while a New Customer can create a contact in Mobile Message or add that person to a list.

That means customers can receive practical appointment information while your team spends less time copying phone numbers between systems. You can also use New Post to send a targeted text about an update, or use a new Surefire customer as the starting point for a welcome message. Mobile Message can send an SMS to one recipient or send SMS to List when a broader group needs the same information.

The result is a clearer customer experience from the first booking onwards. A person can receive a confirmation or preparation message soon after an appointment is created, and your staff can keep Mobile Message records organised for future communication. Each Zap is a one-way workflow through Zapier, so you choose the event, message and recipient fields that suit your process.