SocialPilot Reviews SMS Integration

Yes — Mobile Message integrates with SocialPilot Reviews. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SocialPilot Reviews integration

Chasing down every customer who replies to a review request by text, then copying their details into SocialPilot Reviews by hand, wastes time an agency doesn't have on a Friday afternoon. A reply that lands in Mobile Message can run SocialPilot Reviews' Create Contact action through Zapier, so someone who texts back about their experience is added to the right location's contact list straight away, ready for the next review campaign without anyone touching a spreadsheet.

This matters most for teams juggling review requests across several branches or locations, where a missed reply means a lost review and a customer who never hears back. Instead of someone checking a phone at the end of the day and manually adding names to SocialPilot Reviews, the contact is created the moment the text comes in, so the follow up email or SMS campaign reaches them without a gap, and no reply sits unread in a phone nobody is watching.

Categories:

Reviews

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SocialPilot Reviews and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts back about their experience Mobile Message · Inbound SMS Received

Then Add them as a contact in SocialPilot Reviews SocialPilot Reviews · Create Contact

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SocialPilot Reviews supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Contact — Creates a new contact in SocialPilot Review for associated locations.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SocialPilot Reviews + SMS: common questions

Can a customer's text reply add them as a contact in SocialPilot Reviews?

Yes, connect Mobile Message's Inbound SMS Received trigger to SocialPilot Reviews' Create Contact action through Zapier, so a reply to a review request creates a contact for that location without anyone copying details across by hand.

Does this work across multiple locations in SocialPilot Reviews?

The Create Contact action adds the contact to the associated location you map in the Zap, so replies from customers dealing with different branches can be filed against the right location automatically.

What's needed to connect SocialPilot Reviews and Mobile Message?

Just a Zapier account and logins for both SocialPilot Reviews and Mobile Message. Nothing to code, you pick the inbound text trigger and set Create Contact as the resulting step.

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