Salesforce SMS Integration

Send and receive SMS directly from Salesforce, automate via Flows, and run two-way conversations on Contact and Lead records — no Zapier or
third-party connectors required.

Mobile Message installs into Salesforce as a managed package, giving Australian sales and service teams SMS inside their CRM at just 1.6c per message on your first purchase. The integration
itself is free — you only pay for the messages you send.

Perfect for sales reps, account managers, and support teams who live inside Salesforce. Send appointment reminders, follow-up messages, payment
confirmations, status updates, and bulk campaigns — all triggered manually from a record or automatically from a Flow.

Key features:
• Send SMS from any record — Quick Send button on Contact, Lead, Account, Opportunity, and Case with merge fields and templates
• Two-way Conversation Panel — See the full SMS history beside the activity timeline on Contact and Lead, with live reply
• Send SMS from Flows — "Send SMS via Mobile Message" action works in record-triggered, scheduled, screen, and platform-event flows
• Trigger Flows from inbound SMS — Auto-respond, escalate to a queue, or create a Case using the MM_Reply__e platform event
• Bulk send to Campaigns — Send to Campaign Members with progress tracking and abort, scales to any campaign size
• Bulk send from list views — Multi-select Contacts or Leads and send a single SMS to all of them
• Inbound replies log as Tasks — Routed to the matched Contact or Lead by phone number, with admin-configurable multi-match and
unknown-number rules
• Opt-outs sync both ways — STOP replies update the MM SMS Opt-out checkbox in Salesforce, and vice versa
• Guided four-step setup wizard — Auto-configures page layouts, record pages, list-view buttons, permission sets, and Campaign Member
statuses

Works with Enterprise, Unlimited, Performance, Developer, and Force.com editions, and in both Production and Sandbox orgs. The integration is free to install —
you only pay for the SMS messages you send.

Read the full Salesforce SMS integration guide →