A referral or review can arrive after a customer has taken the time to share their experience, yet the follow-up often waits until someone checks the dashboard. Rocket Referrals can trigger a Zap when a survey response, communication, testimonial, or review is recorded. Through Zapier, those events can start Mobile Message actions such as sending an SMS or creating a contact.

A positive testimonial can prompt a thank-you text, while a review or survey response can alert the team responsible for customer care. Communication can also notify an account owner when a message is sent, opened, or clicked. In the other direction, an inbound SMS can trigger Rocket Referrals' Create/Update Contact action, helping a contact record reflect a person who has texted your Mobile Message number.

Use the event that matches your follow-up process and keep the SMS focused on one clear action. Rocket Referrals and Mobile Message remain separate systems connected by Zapier, with each Zap running from one trigger to one action.