A tradesperson finishes a job on a Friday afternoon, sends the invoice and moves straight on to the next call out, and the review never gets asked for because nobody had a spare minute to chase it. Reviews360 exists to close that gap, sending a survey by text message so a customer can leave a review on the sites that matter without anyone picking up the phone.

Connected to Mobile Message through Zapier, the moment a message to that customer is confirmed delivered can be the cue for Reviews360 to send its survey, and a reply the customer sends in can do the same. Either way the request goes out while the job is still fresh in the customer's mind rather than days later when a staff member finally remembers.

For the business, that means review collection isn't a task sitting on a whiteboard waiting for a quiet afternoon. The SMS conversation that already happened with the customer is what starts Reviews360's survey, so the ask happens at the point it's most likely to get answered, right after the job or the reply itself. It shows up as one more automated step rather than one more thing for someone on the team to remember to do at the end of a long day.