Reteno helps you re-engage idle users with personalised messages across channels. When new contacts enter your system or join a customer segment, Reteno can send a welcome message or targeted campaign. Adding Mobile Message to that flow means you reach customers by SMS where they are most likely to respond.

Users who see a welcome text from your brand are more likely to open it immediately and act on it than those who receive email alone. SMS reaches people within minutes, drives higher engagement rates, and turns first contacts into loyal customers. By combining Reteno's segmentation with SMS, you create multiple touchpoints that keep your brand top of mind.

When a new contact is added to Reteno or joins a key segment, Mobile Message sends a personalised SMS. Your team can also subscribe or unsubscribe contacts based on their behaviour or preferences. The combination of Reteno's segmentation with Mobile Message's immediacy means idle users see your message first as an SMS, then have opportunities to engage via email or in-app messages.