Reputation managers and customer service teams use Retamo to keep watch over what customers say and how public ratings develop. A new review can be the moment to thank a supporter, address a concern or ask an internal team member to respond. A new ticket can also signal that a private issue needs attention before it becomes public feedback.

Through Zapier, Retamo can pass a new review or new ticket to Mobile Message. You can send an SMS to a nominated staff member when feedback arrives, giving them the context and a prompt to check Retamo. You can also send a customer message after a review is received, such as a short thank-you or a request to contact your team directly. Mobile Message can send the text, create a contact or add a contact to a list, so new feedback is easier to follow up. This connection does not replace Retamo's review workspace. It adds a timely SMS step for people who need to act.