RepairDesk SMS Integration

Yes — Mobile Message integrates with RepairDesk. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the RepairDesk integration

A repair ticket changes status while the customer is waiting to know what happens next. RepairDesk’s Ticket Status Change trigger can start a Mobile Message SMS with a repair update, helping the shop communicate without staff stopping to copy details into a separate system. New Ticket can also send an acknowledgement, while New Payment Added can confirm that a payment has been recorded.

Repair shops can use New Customer to create a Mobile Message contact and New Invoice to send a message about the next step. If a customer replies, Mobile Message Inbound SMS Received can create a new ticket in RepairDesk, giving the team a record to review. The connection uses Zapier and each workflow is one-directional. It does not create automatic two-way ticket synchronisation, but it can connect the events your staff already monitor with the SMS messages customers notice.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect RepairDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A RepairDesk ticket status changes RepairDesk · Ticket Status Change
Then Text the repair progress update Mobile Message · Send SMS
Use this Zap
When A new RepairDesk payment is added RepairDesk · New Payment Added
Then Text the payment confirmation Mobile Message · Send SMS
Use this Zap
When A customer sends an SMS reply Mobile Message · Inbound SMS Received
Then Create a RepairDesk ticket RepairDesk · Create a New Ticket
Use this Zap
When A new RepairDesk customer is created RepairDesk · New Customer
Then Create the Mobile Message contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything RepairDesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 9
  • Employee Commission — Triggers when commission is assigned to an employee
  • Inventory Updated — Triggers when Inventory stock or prices updated on RepairDesk
  • New Customer — Triggers when a new customer is created on RepairDesk.
  • New Inventory Item — Triggers when a new inventory item is created on RepairDesk
  • New Invoice — Triggers when a new invoice is created on RepairDesk.
  • New Lead — Triggers when a new lead is created on RepairDesk.
  • New Payment Added — Triggers when a new payment is added on RepairDesk.
  • New Ticket — Triggers when a new ticket is created on RepairDesk.
Show all 9 triggers
  • Ticket Status Change — Triggers when ticket status is changed on RepairDesk.
Actions 6
  • Add Payment — Add a payment to the Invoice
  • Create a New Invoice — Create a new Invoice on RepairDesk
  • Create a New Ticket — Create a new Ticket on RepairDesk
  • Create Customer — Create a customer on RepairDesk.
  • Create Lead — Create a new lead on RepairDesk
  • Update Ticket — Update Ticket Status

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

RepairDesk + SMS: common questions

Can RepairDesk ticket status changes send an SMS?

Yes. Ticket Status Change can trigger Mobile Message Send SMS. Map the customer’s mobile number and ticket information to send a clear repair progress message when the status changes.

Can a customer SMS create a RepairDesk ticket?

Yes. Mobile Message Inbound SMS Received can trigger RepairDesk Create a New Ticket. This gives the shop a visible ticket when a customer texts in, using the details available from the inbound message.

How do I set up RepairDesk SMS notifications?

In Zapier, choose a RepairDesk event and Mobile Message action, or use an inbound Mobile Message trigger with a RepairDesk action. Connect both accounts, map the fields and test the Zap. No code is needed.

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