A customer replies to a text asking for their prepaid mobile credit topped up before they run out mid conversation, and the request lands as an ordinary SMS reply rather than a support ticket. Instead of that reply sitting in a queue, Mobile Message can pass it straight through to Reloadly, which orders the airtime topup automatically so the customer's phone is credited without anyone touching a second dashboard or picking up the phone to confirm details.

The same connection works for gift cards, so a reply asking for a gift card instead of a topup can trigger a gift card order in Reloadly just as easily, using whatever details came through in the text. Both automations run one way, from Mobile Message into Reloadly, and are set up through Zapier so no development work is needed to get either one running for a business handling a steady stream of these requests every week.