Pupsai SMS Integration

Yes — Mobile Message integrates with Pupsai. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Pupsai integration

Pupsai keeps your customer care running 24/7 with automated responses and intelligent chat systems handling basic questions, but responding to complex requests and getting real answers still takes time your team doesn't have. When customers ask questions through your chat interface or submit forms and contact requests, they need acknowledgement and answers now, not tomorrow or next week. Pupsai handles the platform and virtual assistant beautifully, but without quick acknowledgement and personal touch, your customers get frustrated and seek help elsewhere. The gap between question and response costs you loyalty and sales every single day. Your customers want to feel heard and know someone is actually listening to their needs.

Mobile Message fills that gap with instant SMS. When a customer submits a form response through Pupsai, send them an immediate SMS confirming their message was received and that your team is looking into it. This acknowledgement makes customers feel valued and heard, even if the full answer takes a little longer.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Pupsai and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer submits a form response Pupsai · New Form Response

Then Send them an automatic acknowledgement Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Pupsai supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Form Response — Triggers when a new response is received from a form is created.

Actions 3

Create Canned Message — Add a Canned Message so that your team may re-use frequent responses in chats with customers
Create Frequently Asked Question — Creates a Frequently Asked Question in Pupsai so that your virtual assistant may respond to queries from your customers
Create Product or Service — Adds a new Product or Service for Pupsai to share and sell to customers

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Pupsai + SMS: common questions

Can I send an SMS when a customer submits a form in Pupsai?

Yes. When a form response comes in, a Zap can send an instant SMS confirming receipt of their message and letting them know someone from your team will follow up soon.

Can I personalize the SMS based on what they entered in the form?

Yes. You can use Zapier to pull information from the form response, like the customer's name or their question, and include it in your SMS. This makes your acknowledgement feel personal and specific.

What do I need to get SMS responses set up from Pupsai to Mobile Message?

Create a free Zapier account and log in to both Pupsai and Mobile Message. Select new form response as your Pupsai trigger, choose Send SMS as your Mobile Message action, write your acknowledgement message, and activate the Zap. Customers will get texts automatically.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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