A process server finishes a drop and the client is left refreshing their inbox wondering if it went through, while the office still has to open the file and add a note by hand. Process Server's Toolbox holds every job, case, invoice and entity for a serving company, but on its own it cannot tell anyone the moment a client texts back with new instructions. Paired with Mobile Message through Zapier, that reply can turn into a new job or case in PST without the office touching a keyboard.

When a client texts back to request service at a new address, the reply can create a fresh job in PST ready for a server to be assigned. A different message, one flagging a new matter that needs opening, can create a case record instead, so nothing waits on someone logging in to type it up. The back and forth of chasing confirmations by phone drops away, replaced by a job or case that is already sitting in the system.