On-call engineers know that incident response is about time and coordination. PagerDuty helps you route alerts to the right person, but your team members need to stay informed in the moment, not just see a notification in the app. When a critical incident fires, you need everyone to know about it fast. When the incident is acknowledged or resolved, your team needs confirmation before they take the next action.

Text your entire incident response chain the moment PagerDuty detects a problem. When a new incident is created or an existing incident changes state, automatically send an SMS to your on-call team with the essential details. You can also use Mobile Message to trigger new incidents in PagerDuty from incoming text messages, which means your SMS-connected systems can directly trigger your incident response flow without any manual handoff.

Your team stays in sync across whatever tool they are using, and nothing gets missed because someone did not check their phone.