An on-call engineer gets paged at 2am, acknowledges the alert in xMatters, and the rest of the response team still needs to know what is happening without opening a laptop. Zapier can bridge that gap by pairing xMatters events with Mobile Message texts, so the details in one system reach a phone screen in the other.

Once an event status changes to active in xMatters, a Zap can text the on-call number so nobody misses the escalation. The same connection can text a confirmation once a notification is delivered to a device, or alert a manager the moment someone responds to a notification. On the way back, when a customer texts your Mobile Message number, that reply can be turned into a new event in xMatters so it lands in the same queue the team already watches. Setting it up takes a Zapier account for each side and no code, and the trigger or action you choose decides which direction the message travels.