xMatters SMS Integration

Yes — Mobile Message integrates with xMatters. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the xMatters integration

An on-call engineer gets paged at 2am, acknowledges the alert in xMatters, and the rest of the response team still needs to know what is happening without opening a laptop. Zapier can bridge that gap by pairing xMatters events with Mobile Message texts, so the details in one system reach a phone screen in the other.

Once an event status changes to active in xMatters, a Zap can text the on-call number so nobody misses the escalation. The same connection can text a confirmation once a notification is delivered to a device, or alert a manager the moment someone responds to a notification. On the way back, when a customer texts your Mobile Message number, that reply can be turned into a new event in xMatters so it lands in the same queue the team already watches. Setting it up takes a Zapier account for each side and no code, and the trigger or action you choose decides which direction the message travels.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect xMatters and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant An event status changes to active xMatters · Active Event
Then Text the on-call number an alert Mobile Message · Send SMS
Use this Zap
When Instant A notification is delivered to a device xMatters · Notification Delivery
Then Text a confirmation to the team lead Mobile Message · Send SMS
Use this Zap
When Instant Someone responds to a notification xMatters · Notification Response
Then Text the incident channel their response Mobile Message · Send SMS
Use this Zap
When A customer texts your number Mobile Message · Inbound SMS Received
Then Create a new event in xMatters xMatters · Create Event
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything xMatters supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Active Event — Triggers when an event status is updated to active. This is useful if you want to update another application as soon as xMatters starts to process a communication event.
  • Notification Delivery — Triggers when a notification is successfully delivered to a device.
  • Notification Response — Triggers when a person responds to a notification.
Actions 1
  • Create Event — Creates an event in xMatters

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

xMatters + SMS: common questions

Can I text the on-call team when an xMatters event becomes active?

Yes, when an event status changes to active in xMatters, a Zap can send a text through Mobile Message straight to the on-call number, so the alert reaches a phone even if nobody is watching a screen.

Can a customer's text reply create a new event in xMatters?

Yes, when someone texts your Mobile Message number, that reply can create a new event in xMatters automatically, giving the team a record of the response without manual entry.

Do I need to write code to link xMatters and Mobile Message alerts?

No coding is required. You connect both accounts through Zapier, choose the xMatters trigger or Mobile Message trigger you want to start from, and pick the matching action so alerts and events flow into the right place.

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