NextAgency SMS Integration

Yes — Mobile Message integrates with NextAgency. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the NextAgency integration

Insurance teams using NextAgency often need to act quickly when a new ticket, contact or case appears. Those events can start a Zapier workflow with Mobile Message, giving a producer or service team member a visible SMS alert instead of leaving the new work buried in the agency system.

A new case can text the person responsible for follow-up. A new ticket can notify the relevant service team, while a new contact can create a Mobile Message contact for later communication. NextAgency also offers Create Lead and Create Task actions, so an inbound SMS can create a lead or task when the message contains information your agency wants recorded.

This connection runs through Zapier and requires NextAgency and Mobile Message accounts. It is not a native two-way sync. Each workflow has a single trigger and action, with fields mapped in Zapier. Choose the event that matches your process, test the recipient and message content, and then activate the workflow for the team.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect NextAgency and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new NextAgency case is created NextAgency · Create Case
Then Text the producer about the new case Mobile Message · Send SMS
Use this Zap
When Instant A new NextAgency contact is created NextAgency · Create Contact
Then Create the contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When A prospect texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a NextAgency lead NextAgency · Create Lead
Use this Zap
When A team member texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a NextAgency follow-up task NextAgency · Create Task
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything NextAgency supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Create Case — Triggers when a new case is created.
  • Create Contact — Triggers when a new contact is created.
  • Create Ticket — Triggers when new ticket is created.
Actions 5
  • Create Lead — will create lead in NextAgency.
  • Create Task — Will create task in nextagency.
  • Save Form Stack Entry — Save Form stack Entries
  • Save Google Form Entry — Save google form entry
  • Save Type Form Entry — Save Type Form Entry

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

NextAgency + SMS: common questions

Can NextAgency text a producer when a case is created?

Yes. Create Case can trigger Mobile Message Send SMS in Zapier. Map the case and recipient fields available from NextAgency to create a useful alert for the producer or service team.

Can an inbound SMS create a NextAgency lead?

Yes. Mobile Message Inbound SMS Received can trigger NextAgency Create Lead. Configure the Zap to pass the sender and message information into the fields required for the new lead.

What is needed to start a NextAgency SMS workflow?

You need NextAgency, Mobile Message and Zapier accounts. Select a NextAgency event or Mobile Message inbound event, choose the matching action, connect both accounts, map the fields and test the Zap before enabling it.

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