A customer texts your business with a new request, but the message can sit outside the system where your team manages leads. KONDESK CRM gives staff a place to organise customers and manage enquiries, while Mobile Message handles the SMS conversation. With Zapier, a reply received by Mobile Message can create an inquiry in KONDESK, so the customer’s words reach the right workflow without someone copying them across.

This setup suits operators who receive quote requests, service questions or follow-up messages by text. An inbound SMS can become a KONDESK inquiry with the sender’s details and message included, giving the team a record to review and act on. You can also use Mobile Message to send an SMS after another Zap step, such as acknowledging a request or providing a next step. The connection does not synchronise both systems. It simply passes information between selected Zapier steps, helping your team keep customer conversations visible and respond more consistently.