KONDESK CRM SMS Integration

Yes — Mobile Message integrates with KONDESK CRM. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the KONDESK CRM integration

A customer texts your business with a new request, but the message can sit outside the system where your team manages leads. KONDESK CRM gives staff a place to organise customers and manage enquiries, while Mobile Message handles the SMS conversation. With Zapier, a reply received by Mobile Message can create an inquiry in KONDESK, so the customer’s words reach the right workflow without someone copying them across.

This setup suits operators who receive quote requests, service questions or follow-up messages by text. An inbound SMS can become a KONDESK inquiry with the sender’s details and message included, giving the team a record to review and act on. You can also use Mobile Message to send an SMS after another Zap step, such as acknowledging a request or providing a next step. The connection does not synchronise both systems. It simply passes information between selected Zapier steps, helping your team keep customer conversations visible and respond more consistently.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect KONDESK CRM and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer sends an SMS Mobile Message · Inbound SMS Received

Then Create an inquiry in KONDESK CRM KONDESK CRM · Create Inquiry

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything KONDESK CRM supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Inquiry — From "Create an Inquiry" screen, the enquiries from Zapier will be migrated to KONDESK.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

KONDESK CRM + SMS: common questions

Can an inbound SMS create an inquiry in KONDESK CRM?

Yes. Mobile Message’s Inbound SMS Received trigger can start a Zap that uses KONDESK CRM’s Create Inquiry action. Map the sender and message details into the inquiry fields so your team can review the customer’s request in KONDESK.

Can KONDESK CRM send SMS messages through this connection?

KONDESK CRM provides a Create Inquiry action in the supplied Zapier list, not a trigger or outbound messaging action. Mobile Message can send SMS in other Zaps, but this page’s direct KONDESK pairing is for turning an inbound text into an inquiry.

What do I need to connect KONDESK CRM with Mobile Message?

You need active KONDESK CRM and Mobile Message accounts, plus a Zapier account. Set up a Zap without code, choose Inbound SMS Received as the Mobile Message trigger, select Create Inquiry in KONDESK CRM, and map the fields your team needs.

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