A website chat can finish just as a sales or support team member moves to another task. JivoChat’s New Chat Finished trigger gives you a clear event to start follow-up, so the conversation does not depend on someone remembering to return to the agent application. The event can alert a colleague or create a record for later messaging.

Through Zapier, JivoChat can pass a finished chat to Mobile Message’s Send SMS, Send SMS to List, Create Contact or Add Contact to List actions. A sales manager can receive a text when a chat closes, or the available visitor details can create a Mobile Message contact for a later follow-up message. You can also send the notification to a list when several team members should know that a chat has finished. JivoChat has no listed actions, so the practical workflow runs from JivoChat into Mobile Message. It does not send SMS replies back into JivoChat or synchronise chat history. Choose the recipient and message fields that JivoChat makes available, write a concise alert and test it with a sample chat before relying on it for live customer follow-up.