Customers have received their orders, and the next useful moment is often a request for honest feedback. HulkApps Product Reviews can identify when an order is fulfilled or partially fulfilled through Eligible for HulkApps Review Request, so your team does not need to remember which customers are ready to hear from you. A Zapier connection to Mobile Message can then send a timely SMS invitation while the purchase is still fresh.

You can also respond to feedback activity with Left Review on HulkApps. Use that event to thank a customer by text, acknowledge their contribution, or invite them to stay connected with your store. Mobile Message can send SMS messages to individual recipients or to a list, depending on how your customer records are organised. The result is a more consistent review process, with fewer missed invitations and a clearer customer follow-up routine. Keep the message concise, explain why you are contacting the customer, and include the review destination in plain text.