Short-term rental managers juggling dozens of reservations across multiple platforms don't have time to log into Hostaway every time a booking needs a text. This connection through Zapier lets Hostaway's reservation activity trigger Mobile Message texts automatically, so guests hear from you the moment something changes in their booking.

When a new reservation is created, or an existing one is updated, Mobile Message can text the guest their check-in details without a manager typing it out. A new reservation enquiry works the same way, giving a prospective guest a fast reply while they're still deciding whether to book. Both directions matter too. If a guest replies to one of those texts, that reply can add a host note to the reservation automatically, so the context sits inside Hostaway where the rest of the team can see it.

Confirmation texts don't have to disappear once they're sent either. A delivered message can update reservation custom fields, giving managers a marker inside Hostaway that shows a guest has been notified without anyone cross-checking two systems. For a portfolio of listings, that adds up to guests who feel looked after and a team that spends less time chasing status updates by hand.