Hiver SMS Integration

Yes — Mobile Message integrates with Hiver. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Hiver integration

If your team runs customer support through a shared Gmail inbox, Hiver gives you the structure to track, assign, and resolve conversations. You're the kind of operator who tracks SLA timers and measures satisfaction, and you know that some customers need more than a reply email. When a first response deadline is about to slip, when a new customer email lands in the inbox, or when someone sends an SMS reply to your outreach, a text message to your support team is often faster than waiting for them to check Gmail.

Connecting Hiver to Mobile Message means your team gets SMS alerts whenever support milestones pass or new interactions arrive. Every conversation update can trigger a text. Every SLA violation becomes an SMS heads-up to the right person. This keeps your team responsive even when they're away from their desk.

Setting up this connection requires Zapier, your Hiver workspace, and your Mobile Message account.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Hiver and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A first response SLA is violated Hiver · First Response SLA Overdue
Then Alert your support lead by text Mobile Message · Send SMS
Use this Zap
When Instant An inbound email arrives in the shared inbox Hiver · New Inbound Conversation
Then Notify the assigned support agent Mobile Message · Send SMS
Use this Zap
When Instant A conversation status or assignee changes Hiver · Conversation Updated
Then Text the team member handling the case Mobile Message · Send SMS
Use this Zap
When Instant A customer submits a satisfaction rating Hiver · New CSAT Rating Received
Then Alert a manager if the score is low Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hiver supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 10
  • Conversation Updated — Triggers when a conversation's status, assignee, contact, or tags are modified.
  • First Response SLA Due Soon — Triggers when a conversation is nearing the first response SLA violation
  • First Response SLA Overdue — Triggers when a conversation has violated the first response SLA
  • New CSAT Rating Received — Triggers when a CSAT rating is received for a conversation.
  • New Email Sent or Received — Triggers when an email is sent from or received into a shared mailbox.
  • New Inbound Conversation — Triggers when a new conversation is received into a shared mailbox.
  • New Note Created — Triggers when a new note is created in a shared conversation.
  • New Outbound Conversation — Triggers when a new conversation is sent from a shared mailbox.
Show all 10 triggers
  • Resolution SLA Due Soon — Triggers when a conversation is nearing the resolution SLA violation
  • Resolution SLA Overdue — Triggers when a conversation has violated the resolution SLA

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hiver + SMS: common questions

Can I get an SMS when a support ticket is overdue?

Yes. Hiver's SLA violation triggers send an SMS alert when your first response deadline is missed. Set up a Zap to text your support lead or manager so they can prioritise that conversation.

Can I notify my team when a new email arrives in Hiver?

Absolutely. The New Inbound Conversation trigger sends SMS to the assigned agent so they know there's a new customer email waiting, even if they're not watching their inbox.

How do I connect Hiver to Mobile Message?

Create a Zapier account, authorise both Hiver and Mobile Message, then build a Zap using a Hiver trigger and Mobile Message's Send SMS action. You'll need your Hiver workspace details and Mobile Message API credentials.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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