A customer opens their letterbox to a card written in what looks like real handwriting, sent because they replied to a text a few days earlier. It lands as a genuine surprise rather than another notification on a screen, which is exactly the point of following up on paper when a customer has already taken the time to reply.

Mobile Message connects to Handwrite through Zapier, so a reply to an SMS can send a handwritten card straight away, and the advanced version lets you send it from a different return address each time if your follow ups come from more than one part of the business or more than one team. Either way the card goes out addressed and written without anyone opening Handwrite themselves to do it, so the reply gets a proper answer on paper instead of just another quick text sent straight back, and the customer gets something worth keeping on their fridge or their desk.