A guest checks out feeling good about their stay, but by the time the hotel gets around to asking for a review days later, the moment has passed and the request goes straight to the bottom of their inbox. Guestmeter is built to catch that moment while it still matters, sending a survey by SMS or email so feedback and reviews keep coming in.

Guestmeter connects to Mobile Message through Zapier, so a text conversation with a guest can trigger a survey automatically. Once a confirmation SMS to a guest is marked delivered, Guestmeter can send that survey straight away, and the same trigger works if a guest texts in during their stay and a follow up survey suits the moment better. Reviews and feedback start arriving while the stay is still fresh in a guest's mind, instead of after the hotel remembers to chase it once the guest has already moved on to planning their next trip.