A customer submits a testimonial through GoZen Testimonials while your marketing team is busy preparing campaigns and website updates. If nobody notices the new submission, the customer may wait for acknowledgement and the team may miss a useful opportunity to thank them. An SMS can mark the moment with a personal response or alert the person responsible for approvals.

Zapier lets GoZen Testimonials' Testimonial Collected trigger start Mobile Message actions. The business can send an SMS to the contributor, alert a marketing list or create the person as a Mobile Message contact. The text can include the contributor's name and a short acknowledgement when those details are supplied by GoZen. This gives the team a prompt when a testimonial is collected, without requiring someone to watch the testimonial dashboard throughout the day.

The available GoZen connection is trigger-only, so the Zap sends information out to Mobile Message rather than writing back to the testimonial record. Each automation has one defined event and one result. Test the contributor fields and recipient number before sending customer-facing messages.