Chasing a customer's address and order details through a string of text messages, then typing them into the shipping platform by hand, wastes time a small warehouse team does not have, especially on a busy afternoon when the phone keeps buzzing with more requests from people wanting a parcel moved. Mobile Message can connect to GoSweetSpot through Zapier, so an inbound text from a customer can create an order in GoSweetSpot the moment it lands, ready for a driver to collect without anyone touching a keyboard.

That means a customer who texts in with a return or replacement request does not need a follow up call before the order shows up in the system. The shipping team spends less time on data entry and more time getting parcels moving, and the same order details are used every time, cutting the chance of a mistake on the label at the busiest part of the day.