A customer who texts a field service business expects it to go somewhere, whether that is a quote, a job on the calendar or simply being recognised as a customer next time they call. For a business running GorillaDesk for scheduling and invoicing, a text left unanswered is a booking that never makes it onto the calendar. Mobile Message connects to GorillaDesk through Zapier so a reply does not have to be typed into the system by hand later.

An inbound text in Mobile Message can add a new lead in GorillaDesk, add a new customer, or add a pending booking straight onto the schedule, depending on which action fits the message. A text asking about a job becomes a lead, a returning customer's reply updates the customer record, and a request to get booked in lands on the schedule as a pending booking ready for the team to confirm.

The result for the customer is a faster response, because their enquiry is captured the moment they send it rather than whenever someone next checks a phone, and the job, quote or booking they were after already sits inside GorillaDesk waiting for the next step.