Gong SMS Integration

Yes — Mobile Message integrates with Gong. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Gong integration

A prospect wraps up a sales call and, within minutes, gets a short text following up on what was just discussed. For the rep, that follow up happens without opening another app, and for the customer it means the conversation continues while it is still fresh rather than days later over email.

Via Zapier, Gong's New Call trigger can set off an SMS from Mobile Message the moment a call is processed, so a follow up text or a scheduling link goes out automatically. When that prospect replies by text, the reply can be logged straight into Gong's activity timeline as a custom engagement event, so the call record stays complete and the sales team can see the whole exchange in one place without a rep writing it up by hand.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Gong and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A sales call is processed in Gong Gong · New Call

Then Text the prospect a quick follow up Mobile Message · Send SMS

Use this Zap

When A prospect replies to a follow up text Mobile Message · Inbound SMS Received

Then Log it as a custom event in Gong's timeline Gong · Add a "Custom Action" Event Into Gong's Activity Timeline

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Gong supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Call — Triggers when a new call is processed.

Actions 3

Add a "Content Shared" Event Into Gong's Activity Timeline — Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was “shared” by the account executive with his prospects)
Add a "Content Viewed" Event Into Gong's Activity Timeline — Push engagement events into Gong when content is viewed by an external participant (for example, a contract was “viewed” by the prospect)
Add a "Custom Action" Event Into Gong's Activity Timeline — Push engagement events into Gong when a content is engaged by an external participant (for example, a contract was “signed” by the prospect)

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Gong + SMS: common questions

Can Gong send a text automatically after a sales call?

Yes. Connect Gong's New Call trigger to Mobile Message's Send SMS action through Zapier, and a follow up text can go out to the prospect as soon as the call is processed in Gong, with no rep needing to send it manually.

Can a customer's text reply be logged in Gong?

Yes, using Mobile Message's Inbound SMS Received trigger paired with Gong's Custom Action event. When a prospect replies by text, that reply is added to the call's activity timeline in Gong as a custom engagement event, alongside the rest of the record.

What do I need to connect Gong and Mobile Message?

An active Gong account, a Mobile Message account and a free Zapier account are all you need, since the automation is built inside Zapier with no coding involved. From there it is a matter of picking the New Call trigger or an inbound text event and choosing the action it should run.

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