You collect payments through GoCardless but your team misses important moments. A payment fails and nobody knows until hours later. A customer's mandate is activated, a payout is confirmed, or they cancel their billing authorisation, but you don't find out until you check the dashboard. These delays mean missed follow-ups and unhappy customers. By the time you know about a failed payment, your customer has already moved on or found another solution.

GoCardless connects to Mobile Message via Zapier so you react in real time. When a payment fails, send an SMS to the customer offering help and next steps. When a mandate is activated, congratulate them and confirm the next steps. When a payout is paid out, notify your finance team so they update records immediately. Every payment event becomes a chance to communicate directly with your customer at the moment that matters most, keeping your relationship strong and your cash flow predictable.