Freshservice SMS Integration

Yes — Mobile Message integrates with Freshservice. Send and receive SMS from the tools you already use.

Start a Free Trial Connect Now with Zapier

✓ 50 FREE SMS credits included when you sign up

Freshservice logo
Mobile Message

About the Freshservice integration

When tickets are created or updated in Freshservice, the people involved often wait in silence, unsure if anyone is working on their problem. Automatic SMS notifications change this by confirming receipt, providing status updates, and notifying team members instantly. This is especially valuable when tickets come in through multiple channels and you need fast acknowledgement across your support team.

As new users join your IT environment, their onboarding can feel slow without quick check-ins. Triggering SMS messages when user profiles are created or modified keeps your team coordinated and ensures people get the welcome and guidance they need right away. Freshservice pairs with Mobile Message to turn support events into timely customer contact.

The result is better response times, fewer frustrated stakeholders chasing status, and a support experience that feels responsive rather than silent. Your team reports less repeat contact when customers know their issue has been received and when status changes arrive before they have to ask.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Freshservice and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new ticket is created in Freshservice Freshservice · New Ticket
Then Text the person who reported it to confirm receipt Mobile Message · Send SMS
Use this Zap
When Instant A ticket is updated Freshservice · Updated Ticket
Then Text the assignee with the latest status or note Mobile Message · Send SMS
Use this Zap
When Instant A new user is created in Freshservice Freshservice · New User
Then Create their contact record in Mobile Message Mobile Message · Create Contact
Use this Zap
When Someone texts in with a question or update Mobile Message · Inbound SMS Received
Then Add their message to the relevant ticket as a note Freshservice · Add Notes to a Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Freshservice supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Ticket — Triggers when there is a new ticket is created in Freshservice.
  • New User — Triggers when a new User is created.
  • Update User — Triggers when a user is updated.
  • Updated Ticket — Triggers when a Ticket is updated.
Actions 5
  • Add Notes to a Ticket — Add Private or Public notes to a Freshservice Support Ticket.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Create Requester — Allows you to create a Requester in Freshservice for your support domain.
  • Create Ticket — Create a ticket in Freshservice for your domain.
  • Request Ticket Approval — Creates a ticket approval request

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Freshservice + SMS: common questions

Can I send an SMS when a ticket is created in Freshservice?

Yes. When a new ticket is created, you can trigger an SMS to anyone involved—the person who reported it, the assigned technician, or your team lead. This gives instant notification that something needs attention.

What happens if I want to text a team member every time their assigned ticket changes?

You can set up an automation that fires whenever a ticket is updated, sending SMS to the assigned agent with the change details. This keeps your team in the loop without them needing to check the system constantly.

How do I connect Freshservice to Mobile Message for SMS automation?

You'll create a Zap in Zapier that connects your Freshservice and Mobile Message accounts. Pick the trigger event from Freshservice, then choose the SMS action you want from Mobile Message. Zapier handles the rest, no coding required.

Similar Integrations

OpsGenie
OpsGenie

Integrating OpsGenie with Mobile Message can significantly enhance how Australian businesses manage their IT operations. By utilising Mobile Message, ...

Learn More
xMatters
xMatters

Integrating Mobile Message with xMatters allows Australian businesses to leverage SMS for critical incident alerts and updates. By using this combinat...

Learn More
Pingdom
Pingdom

Integrating Pingdom with Mobile Message can significantly enhance the response time for Australian businesses dealing with website performance issues....

Learn More
Freshping
Freshping

Integrating Freshping with Mobile Message can greatly enhance the responsiveness of Australian businesses when monitoring their online services. If a ...

Learn More

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now