Freshsales Classic SMS Integration

Yes — Mobile Message integrates with Freshsales Classic. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Freshsales Classic integration

A sales representative creates a new Freshsales Classic lead while the details are still fresh and the prospect may be comparing providers. New Lead can start a Mobile Message SMS through Zapier, giving the team a way to acknowledge the lead without adding a separate manual task. Mobile Message connects with Freshsales Classic through Zapier, so selected CRM events can lead directly to a text.

New Deal can trigger a message about the next sales step, while New Contact can create a Mobile Message contact for future communication. New Task may also suit an internal process where a text confirms a scheduled customer action. If a customer replies, Mobile Message can add a note to a lead or contact in Freshsales Classic, giving staff a record to review. These are separate, one-directional Zaps rather than a native integration or two-way sync. Freshsales Classic remains the source of CRM activity, while Mobile Message sends SMS or starts the selected CRM action when the chosen event occurs.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Freshsales Classic and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new Freshsales lead is created Freshsales Classic · New Lead
Then Text the lead an acknowledgement Mobile Message · Send SMS
Use this Zap
When A new Freshsales deal is created Freshsales Classic · New Deal
Then Text the contact a deal update Mobile Message · Send SMS
Use this Zap
When A new Freshsales contact is created Freshsales Classic · New Contact
Then Create the contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When A lead texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Add the reply as a lead note Freshsales Classic · Add Note to Lead
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Freshsales Classic supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New Account — Triggers when a new account is created.
  • New Contact — Triggers when a new contact is created.
  • New Deal — Triggers when a new deal is created.
  • New Lead — Triggers when a new lead is created.
  • New Task — Triggers when a new task is created.
Actions 15
  • Add Note to Contact — Adds a note to a contact.
  • Add Note to Deal — Adds a note to a deal.
  • Add Note to Lead — Adds a note to a lead.
  • Add Note to Sales Account — Adds a note to a sales account.
  • Create Account — Creates a new account.
  • Create Contact — Creates a new contact.
  • Create Deal — Creates a new deal.
  • Create Lead — Creates a new lead.
Show all 15 actions
  • Create or Update Contact — Updates the existing contact or creates the new contact if contact doesn't exist
  • Delete Contact — Delete an existing contact.
  • Lead Convert — Convert a Lead.
  • Update Account — Updates an existing account.
  • Update Contact — Updates an existing contact; if not found, it will create a new one.
  • Update Deal — Updates an existing deal.
  • Update Lead — Updates an existing lead; if not found, it will create a new one.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Freshsales Classic + SMS: common questions

Can Freshsales Classic send an SMS when a lead is created?

Yes. New Lead can trigger Mobile Message Send SMS through Zapier. The message can acknowledge the lead and use the mobile and personalisation details included in the Freshsales event.

Can an inbound SMS be added to a Freshsales lead?

Yes. Inbound SMS Received can trigger Add Note to Lead in Freshsales Classic. Map the sender and message details so the reply is recorded where the sales team works.

How do I connect Freshsales Classic with Mobile Message?

Build a Zap in Zapier with a Freshsales Classic trigger or Mobile Message trigger, then select and test the other application’s action. Freshsales Classic, Mobile Message and Zapier accounts are needed, with no code required.

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