DoneDone SMS Integration

Yes - Mobile Message does integrate with DoneDone!

A support team can lose sight of a customer issue when a conversation is created in DoneDone but the person expecting help receives no immediate acknowledgement. DoneDone's New Conversations and New Conversation Event triggers provide a useful point for sending a short text or creating a task for follow-up. New Tasks and New Task Event can also notify someone when work is recorded or changed.

Through Zapier, DoneDone can pass those events to Mobile Message's Send SMS, Create Contact, or Add Contact to List actions. A new conversation could produce a receipt message, while a task event could alert a customer or staff member about progress. An inbound Mobile Message text can trigger DoneDone's Create Task action, giving a reply a visible place in the project record. Each workflow is configured independently, with Zapier carrying the selected fields.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

DoneDone SMS Integration

What you can automate

Connect DoneDone and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new DoneDone conversation is created DoneDone · New Conversations
Then Text the customer an acknowledgement Mobile Message · Send SMS
Use this Zap
When A new event occurs on a task DoneDone · New Task Event
Then Text the relevant person a task update Mobile Message · Send SMS
Use this Zap
When A customer sends a text message Mobile Message · Inbound SMS Received
Then Create a DoneDone follow-up task DoneDone · Create Task
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything DoneDone supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Conversation Event — Triggers when a new event is made to a conversation (including conversation creations).
  • New Conversations — Triggers when a new conversation is created.
  • New Task Event — Triggers when a new event occurs on a task (including task creations).
  • New Tasks — Triggers when a new task is created.
Actions 2
  • Create Account Membership — Creates a new user in a DoneDone account
  • Create Task — Creates a task in a project

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

DoneDone + SMS: common questions

Can DoneDone text a customer when a conversation opens?

Yes. New Conversations can start a Zap using Mobile Message's Send SMS action. The message can acknowledge the conversation and use the phone number supplied in the DoneDone data.

Can an SMS reply create a DoneDone task?

Yes. Mobile Message's Inbound SMS Received trigger can run DoneDone's Create Task action. Map the text and any project information needed to create a useful follow-up task.

What is required for a DoneDone SMS workflow?

Select a DoneDone event and Mobile Message action in Zapier, or reverse the direction for an inbound text workflow. Connect both accounts and map the fields. The setup needs no code and runs through Zapier.

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