DeskMoz SMS Integration

Yes — Mobile Message integrates with DeskMoz. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the DeskMoz integration

A live chat team finishes a conversation with a promising lead, but the next sales step can be missed once the transcript closes. DeskMoz’s New Sales Lead trigger can start a Zapier workflow that sends an SMS through Mobile Message, alerting a salesperson while the conversation details are still fresh. A New Support Ticket can send a separate message to the person responsible for customer support.

New Transcript/Call can also notify an internal team when a chat transcript ends, helping staff review the conversation and decide whether a follow-up is needed. If the workflow has a suitable phone number, the lead or ticket contact can receive a direct text. Mobile Message’s Create Contact action can store a new lead or customer record for later communication, while Send SMS handles the immediate notification.

DeskMoz remains the service for live chat, transcripts and tickets. Mobile Message performs the selected contact or messaging action through Zapier, with no native two-way integration implied. Connect both accounts, select the right fields, test a transcript or lead and check consent before sending texts to customers.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect DeskMoz and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant DeskMoz creates a new sales lead DeskMoz · New Sales Lead
Then Text the salesperson to follow up Mobile Message · Send SMS
Use this Zap
When Instant A new DeskMoz ticket is created DeskMoz · New Support Ticket
Then Text the support owner about the ticket Mobile Message · Send SMS
Use this Zap
When Instant DeskMoz records a new sales lead DeskMoz · New Sales Lead
Then Create the lead as a contact Mobile Message · Create Contact
Use this Zap
When Instant A DeskMoz transcript or call ends DeskMoz · New Transcript/Call
Then Text the team to review the conversation Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything DeskMoz supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • New Sales Lead — Triggers when a new sales lead is genrated.
  • New Support Ticket — Triggers when a new support ticket is created.
  • New Transcript/Call — Triggers when a new transcript is ended.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

DeskMoz + SMS: common questions

Can DeskMoz text a salesperson when a lead is created?

Yes. DeskMoz’s New Sales Lead trigger can run Mobile Message’s Send SMS action in Zapier. Use the available lead information to notify the appropriate salesperson and request prompt follow-up.

Can a new DeskMoz support ticket trigger an SMS?

Yes. Pair New Support Ticket with Mobile Message’s Send SMS action. The message can identify the ticket and notify the support owner using the fields provided by DeskMoz.

How do I connect DeskMoz chat events to Mobile Message?

Create the workflow in Zapier using your DeskMoz, Mobile Message and Zapier accounts. Select a DeskMoz trigger, choose the Mobile Message action, authorise both services and test the fields. No code is needed.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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