Darwin CX SMS Integration

Yes — Mobile Message integrates with Darwin CX. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Darwin CX integration

A membership or magazine team can keep customer communication moving as subscriptions and newsletters change. Darwin CX can notify a Zap when a user is activated, deactivated, subscribed to a newsletter or unsubscribed from one. Mobile Message can respond with an SMS, create a contact, or update a subscription preference in its lists. That means an important account change can reach the customer without someone checking Darwin CX and preparing each message by hand.

For example, an activated user could receive a short welcome text, while a deactivated user could be told where to get help renewing. A newsletter subscription can also create a Mobile Message contact or add one to a list for later communication. If a customer replies, Mobile Message’s Inbound SMS Received trigger can start a Zap that subscribes the user in Darwin. This connection runs through Zapier, so each workflow is deliberately configured for a particular event and result rather than presented as a native synchronisation between the platforms.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Darwin CX and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A Darwin CX user is activated Darwin CX · User Activated
Then Text the user a welcome message Mobile Message · Send SMS
Use this Zap
When A user subscription expires Darwin CX · User Deactivated
Then Text renewal guidance to the user Mobile Message · Send SMS
Use this Zap
When A user subscribes to a newsletter Darwin CX · Newsletter Subscription
Then Create the subscriber in Mobile Message Mobile Message · Create Contact
Use this Zap
When A subscriber texts the business Mobile Message · Inbound SMS Received
Then Subscribe the user in Darwin CX Darwin CX · Subscribe User
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Darwin CX supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Newsletter Subscription — Triggers when a user subscribes to a newsletter.
  • Newsletter Unsubscription — Triggers when a user unsubscribes to a newsletter.
  • User Activated — Triggers when user's expiry date for a product is updated to one in the future.
  • User Deactivated — Triggers when user's subscription for a specific product expires.
Actions 4
  • Create Client — Creates a Client
  • Create Product — Create a product on the DarwinCX platform.
  • Subscribe User — Subscribes a user in Darwin.
  • Unsuscribe User — Unsubscribes a user in Darwin.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Darwin CX + SMS: common questions

Can Darwin CX text someone when they subscribe to a newsletter?

Yes. Newsletter Subscription can trigger Mobile Message’s Send SMS action. The Zap can use the subscriber’s phone number and relevant personalisation fields to send a confirmation or welcome message.

Can a Darwin CX user’s expiry trigger a renewal SMS?

Yes. User Deactivated fires when the user’s subscription for a product expires. Pair it with Send SMS to send renewal information, provided the trigger supplies a usable mobile number.

How do I set up Darwin CX with Mobile Message?

Keep both Darwin CX and Mobile Message accounts active, then build the workflow in Zapier. No code is required. Choose a Darwin CX trigger, select a Mobile Message action, map the subscriber fields, and test the Zap before enabling it.

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