Custplace SMS Integration

Yes — Mobile Message integrates with Custplace. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Custplace integration

A new review appears in Custplace and your team has an opportunity to respond while the customer still remembers the experience. Positive feedback may deserve a thank-you, while a difficult review can prompt an internal alert and a considered follow-up. The sooner the right person sees the review, the easier it is to protect the customer relationship.

With Zapier, Custplace's New Review Trigger can run Mobile Message's Send SMS action. Send a notification to a manager, customer care team or location owner with the review information available in the event. Custplace also provides Create an Invitation, which can be started by Mobile Message's Inbound SMS Received trigger when a customer texts your business and the data needed to create an invitation is available.

This gives review teams a practical way to turn new feedback into a prompt, while keeping invitations tied to a real customer message when suitable. The connection is configured through Zapier and is not a native two-way integration. Review content and SMS wording should be checked against your privacy and service policies.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Custplace and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new customer review enters Custplace Custplace · New Review Trigger
Then Text the review manager with feedback Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a Custplace review invitation Custplace · Create an Invitation
Use this Zap
When Custplace records a new review Custplace · New Review Trigger
Then Create the reviewer in Mobile Message Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Custplace supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New Review Trigger — Triggers when a review is created in our database. Use this trigger to capture and respond to new reviews as they are submitted, enabling you to perform actions such as sending notifications or performing sentiment analysis.
Actions 1
  • Create an Invitation — This action allows you to create an invitation.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Custplace + SMS: common questions

Can Custplace text our team when a review is created?

Yes. Custplace's New Review Trigger can start Mobile Message's Send SMS action. The text can alert a manager or customer care team using the review details available to the Zap.

Can a customer SMS create a Custplace invitation?

Yes. Mobile Message's Inbound SMS Received trigger can run Custplace's Create an Invitation action. The Zap needs the information required by Custplace to create the invitation.

How do I connect Custplace review events to SMS?

Use Zapier to select Custplace's review trigger or action and pair it with the relevant Mobile Message step. No code is needed, but you need Custplace, Mobile Message and Zapier accounts.

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