CustomerBase SMS Integration

Yes — Mobile Message integrates with CustomerBase. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the CustomerBase integration

A service team can finish a job or create an appointment in CustomerBase while the customer is still waiting for the next update. Zapier can pass a Job Finished, Appointment Created or Work Request Created event to Mobile Message, which can send a plain text confirmation, reminder or follow-up. Customer Created can also create the person as a Mobile Message contact.

These workflows help turn operational milestones into customer communication. A new job can prompt an acknowledgement, an appointment can produce a useful confirmation, and a finished job can invite the customer to take the next agreed step. Customer Updated can also trigger a message when a change matters to the person receiving it. Mobile Message handles the selected SMS or contact action, while CustomerBase remains the place where appointments and jobs are managed.

The connection runs through Zapier and is configured event by event. It does not create a two-way sync between CustomerBase and Mobile Message. Instead, each Zap takes one CustomerBase trigger and performs one Mobile Message action using the fields you map.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect CustomerBase and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A CustomerBase appointment is created CustomerBase · Appointment Created
Then Text the appointment confirmation Mobile Message · Send SMS
Use this Zap
When Instant A CustomerBase job is finished CustomerBase · Job Finished
Then Text the completion update Mobile Message · Send SMS
Use this Zap
When Instant A new CustomerBase customer is created CustomerBase · Customer Created
Then Create their Mobile Message contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything CustomerBase supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 6
  • Appointment Created — Triggers when a new appointment is created.
  • Customer Created — Triggers when a new customer is created.
  • Customer Updated — Triggers when an existing customer is updated.
  • Job Created — Triggers when a new job is created.
  • Job Finished — Triggers when a job is finished.
  • Work Request Created — Triggers when a new work request is created.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

CustomerBase + SMS: common questions

Can CustomerBase text a customer when an appointment is created?

Yes. Appointment Created can trigger Mobile Message Send SMS through Zapier. Map the appointment details and customer phone number into the confirmation message.

Can a finished CustomerBase job send an SMS?

Yes. Job Finished can start a Zap with Send SMS. Use the available job and customer fields to create a plain text completion or follow-up message.

How do I connect CustomerBase to Mobile Message?

Choose a CustomerBase trigger and Mobile Message action in Zapier, then map and test the relevant customer fields. No code is required, but both accounts must be connected to Zapier.

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