An online order arrives while your team is serving customers or preparing the next shipment. Contractor Commerce can notify Zapier when new orders or refunds are created. Mobile Message can then send a plain-text SMS to the customer or an internal contact, giving people prompt information about the transaction without waiting for a manual check.

New Orders can trigger an order acknowledgement, dispatch expectation or request for a reply. New Refunds can send a clear refund notice to the relevant recipient. The message can use the order information passed by Contractor Commerce, including the customer phone number and other available fields. Keep the wording specific so the recipient can understand which order the SMS refers to.

Mobile Message connects to Contractor Commerce through Zapier. Contractor Commerce supplies the event and Mobile Message supplies Send SMS, so this is a one-directional workflow rather than a native two-way integration. Select the event, map the recipient details, write the message and test it before turning on customer notifications.