ConnectWise Manage SMS Integration

Yes - Mobile Message does integrate with ConnectWise Manage!

A new ticket lands in ConnectWise Manage and you want your customer to know it is being handled. When a ticket is created, a contact is added or updated, or a new note is posted to a ticket, you can trigger an instant SMS through Mobile Message. This keeps your customers informed in real time and removes the manual step of sending separate notifications.

Set up Mobile Message automations in ConnectWise Manage to drive faster communication. When a new ticket arrives from a customer, send them an SMS acknowledgement to show you received their request. When you add or update their contact information, notify them of changes via text so they stay current. When a ticket note is created, alert the customer or your team member with an instant message to keep work moving forward. The result is better visibility across your support team, faster response times to customer issues, and fewer missed or forgotten notifications that let problems linger.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

ConnectWise Manage SMS Integration

What you can automate

Connect ConnectWise Manage and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new ticket is created ConnectWise Manage · New/Updated Ticket
Then Send the customer an SMS acknowledgement Mobile Message · Send SMS
Use this Zap
When A note is added to a ticket ConnectWise Manage · New Ticket Note
Then Update the customer or team member via SMS Mobile Message · Send SMS
Use this Zap
When Instant A contact is created or updated ConnectWise Manage · New/Updated Contact
Then Add them to your Mobile Message contact list Mobile Message · Create Contact
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ConnectWise Manage supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • New/Updated Contact — Triggers when a contact is created or updated.
  • New/Updated Project — Triggers when a project is created or updated.
  • New/Updated Ticket — Triggers when a service ticket is created and/or updated.
  • New Territory — Triggers when a new territory is created.
  • New Ticket Note — Triggers when a new ticket note is created.
Actions 8
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Attach a File to a Record — Upload a file and attach it to a record.
  • Create Company — Creates a new company.
  • Create Contact — Creates a new contact.
  • Create Ticket — Creates a new service desk or project ticket.
  • Create Ticket Note — Create a service note or ticket note.
  • Update Company — Updates an existing company.
  • Update Ticket — Updates an existing service or project ticket.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ConnectWise Manage + SMS: common questions

Can I send an SMS when a new ticket is created in ConnectWise?

Yes. When a new ticket arrives, you can send an SMS to the customer, your team, or both. You can customise the message with ticket details like the ticket number or subject.

What if I want to send a message when a ticket note is added?

You can trigger an SMS whenever a new note is posted to a ticket. This alerts the customer to updates or notifies your team members that work has progressed on their ticket.

How do I link my ConnectWise Manage account to Mobile Message?

Connect through Zapier without any code required. Sign in with both your ConnectWise Manage and Mobile Message accounts, then build Zaps that watch for ticket or contact changes and fire SMS messages in response.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits