A new review can shape what prospective customers think about your business, whether it is positive or critical. Cloutly’s New Review Received trigger lets Zapier pass that moment to Mobile Message, where you can send an SMS to a team member, alert a list, or create a contact for follow-up. The connection runs through Zapier and is built around the review event you choose.

A useful workflow might notify the person responsible for responding, thank a customer for sharing feedback, or create a contact for a review invitation campaign. Cloutly also provides Start Review Invite Campaign as an action, but the supplied Mobile Message triggers do not create a sensible Cloutly action workflow for the main use cases here. This means the strongest direction is from a new review into Mobile Message. Each Zap performs one defined action rather than keeping both systems synchronised. With the right message and recipient fields, your team can notice reviews sooner and respond while the feedback is still current.