CloudBlue Connect SMS Integration

Yes - Mobile Message does integrate with CloudBlue Connect!

Managing supply chains means tracking many request types, such as fulfillment orders, billing issues, tier configuration requests, and support cases, from different partners and customers. The reality is that important requests get lost in queues. A fulfillment order sits pending without anyone noticing. A case comment arrives but the assigned person never sees it. A billing dispute drags on because responsible team members missed the notification.

CloudBlue Connect consolidates these requests into one platform, but without real-time alerts, your teams still spend hours checking queues and status boards. By the time someone spots an urgent request, hours have passed. Partners get frustrated by slow response times, and your team works reactively.

Now you can get instant SMS when critical requests arrive or change. When fulfillment orders appear, cases are commented on, or billing needs attention, your team gets a text. This means faster partner response, fewer missed items, and a smoother operation.
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CloudBlue Connect SMS Integration

What you can automate

Connect CloudBlue Connect and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new fulfillment request appears CloudBlue Connect · New Asset Request
Then Alert the responsible team member via SMS Mobile Message · Send SMS
Use this Zap
When A new support case is created CloudBlue Connect · New Case
Then Notify the support team to respond fast Mobile Message · Send SMS
Use this Zap
When A customer adds a comment to their case CloudBlue Connect · New Case Comment
Then Alert your team to the new update Mobile Message · Send SMS
Use this Zap
When A billing request needs action CloudBlue Connect · New Billing Request
Then Text the finance team to review it Mobile Message · Send SMS
Use this Zap
When A customer texts their issue Mobile Message · Inbound SMS Received
Then Automatically create a support case in CloudBlue CloudBlue Connect · Create a Helpdesk Case
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything CloudBlue Connect supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 15
  • New Per Product Fulfillment Request — Triggers when a request is created or updated for a particular product using a CloudBlue Connect Webhook.
  • Get Conversation Messages — Triggers when new messages appears on multiple Connect objects like asset or listing requests. This trigger uses polling to CloudBlue Connect.
  • New Asset Request — Triggers when a new fulfillment request appears on the fulfillment queue using polling to CloudBlue Connect.
  • New Billing Request — Triggers when a new billing request appears on the billing queue using polling to CloudBlue Connect.
  • New Case — Triggers when a new helpdesk case appears on the case queue using polling to CloudBlue Connect.
  • New Case Comment — Triggers when a new comment of helpdesk case appears on the case queue using polling to CloudBlue Connect.
  • New Conversation — Triggers when a new conversation appears on the conversations queue using polling to CloudBlue Connect.
  • New or Updated Asset Request — Triggers when a fulfillment request is created or gets updated on the fulfillment queue using polling to CloudBlue Connect.
Show all 15 triggers
  • New or Updated Billing Request — Triggers when a billing request is created or gets updated on the billing queue using polling to CloudBlue Connect.
  • New or Updated Recurring Asset — Triggers when a recurring asset is created or gets updated on the subscriptions queue using polling to CloudBlue Connect.
  • New or Updated Tier Account Request — Triggers when a tier account request is created or gets updated on the fulfillment queue using polling to CloudBlue Connect.
  • New or Updated Tier Configuration Request — Triggers when a Tier Configuration Request is created or gets updated on the fulfillment queue using polling to CloudBlue Connect.
  • New Recurring Asset — Triggers when a new recurring asset appears on the subscriptions queue using polling to CloudBlue Connect.
  • New Tier Account Request — Triggers when a new tier account request appears on the fulfillment queue using polling to CloudBlue Connect.
  • New Tier Configuration Request — Triggers when a new Tier Configuration Request appears on the fulfillment queue using polling to CloudBlue Connect.
Actions 40
  • Accept Tier Account Request — Vendors can use this action to accept a concrete request that is in status pending.
  • Add Conversation Message — Vendors and Distributors can use this actions to add messages to conversations on multiple objects like asset requests, this messages can be seen by vendors and distributors and can provide valuable information like reason why a request has not been approved.
  • Approve Asset Request — Vendors can use this action to approve a concrete request that is in status pending.
  • Approve Tier Configuration Request — Vendors can use this action to approve pending Tier Configuration Requests.
  • Change Status of Listing Request — Vendors and Distributors can use this action to change status Listing Requests.
  • Confirm Asset Request — Vendors can use this action to confirm a concrete request that is in status revoking.
  • Create a Helpdesk Case — Can create a helpdesk cases using this action,
  • Create a Helpdesk Case Comment — Can create helpdesk case comments using this action,
Show all 40 actions
  • Create Asset Adjustment Request — Distributors can create adjustment requests using this action, action has line items support to add multiple items or set multiple parameters of ordering type together with the request.
  • Create Asset Cancel Request — Distributors can create cancel requests using this action, in order to cancel an asset.
  • Create Asset Change Request — Allows the creation of a single request of type "change" on a existing asset in CloudBlue Connect. The asset identifier can be passed from previous steps of the Zap.
  • Create Asset Change Request (With Line Items Support) — Allows the creation of a single request of type "change" on a existing asset in CloudBlue Connect. The asset identifier can be passed from previous steps of the Zap.
  • Create Asset Purchase Request — Distributors can create purchase requests using this action, action has line items support to add multiple items or set multiple parameters of ordering type together with the request.
  • Create Asset Purchase Request (With Line Items Support) — Distributors can create purchase requests using this action, action has line items support to add multiple items or set multiple parameters of ordering type together with the request.
  • Create Asset Request From External System Order — Enables distributors to create or modify one or multiple assets with a single order payload from an external system. Automatically detects products set in the payload. No limits for the maximum number, but at one item of one product needs to be present.For a given product, automatically detects if a new asset needs to be created or existing needs to be adjusted by searching via external asset id.
  • Create Asset Resume Request — Allows the creation of a single request of type "resume" on a existing asset in CloudBlue Connect. The asset identifier can be passed from previous steps of the Zap.
  • Create Asset Suspend Request — Allows the creation of a single request of type "suspend" on a existing asset in CloudBlue Connect. The asset identifier can be passed from previous steps of the Zap.
  • Create Billing Request — Distributors and Vendors can create a new Billing Request.
  • Create Billing Request (With Line Items Support) — Distributors and Vendors can create a new Billing Request.
  • Create Tier Account Request — Distributors can create a new Tier Account Request to communicate data changes to vendors.
  • Create Update Tier Config Request — Distributors can create Update Tier Config Requests for existing Tier Configs, the Tier Config ID is required and can be obtained using the search, the list of parameters to update must be known and could be all of type order.
  • Create Update Tier Config Request (With Line Items Support) — Distributors can create Update Tier Config Requests for existing Tier Configs, the Tier Config ID is required and can be obtained using the search, the list of parameters to update may come from previous step of the Zap due line item support, please note that only ordering type parameters can be updated.
  • Fill Asset Request Parameters — Vendors can use this action to populate values for Fulfillment parameters on Asset requests that are in pending status, the values can come from previous steps.
  • Fill Asset Request Parameters (With Line Items Support) — Vendors can use this action to populate values for Fulfillment parameters on Asset requests that are in pending status, with the help of line items support is possible to populate them dynamically and populate the ones resulting from previous steps of the Zap.
  • Fill Tier Config Request Parameters — Vendors can use this action to populate values for Fulfillment parameters on Tier Config Requests knowing the list of parameters they want to populate, the values can come from previous steps.
  • Fill Tier Config Request Parameters (With Line Items Support) — Vendors can use this action to populate values for Fulfillment parameters on Tier Config Requests, with the help of line items support is possible to populate them dynamically and populate the ones resulting from previous steps of the Zap.
  • Ignore Tier Account Request — Vendors can use this action to ignore a concrete request that is in status pending.
  • Inquire a Tier Configuration Request — Vendors can use this action to inquire a pending Tier Config Request for parameters obtained on previous steps of the zap, like for example when interacting with Vendor API and API can define multiple fields that requires refinement.
  • Inquire a Tier Configuration Request (With Line Items Support) — Vendors can use this action to inquire a pending Tier Config Request for parameters obtained on previous steps of the zap, like for example when interacting with Vendor API and API can define multiple fields that requires refinement.
  • Inquire Asset Request — Vendors can use this action to inquire a pending request knowing the concrete request parameters they want to inquire for.
  • Inquire Asset Request (With Line Items Support) — Vendors can use this action to inquire a request setting multiple parameters that needs changes, this action is useful when external systems can define the list of parameters to inquire for.
  • Reject Asset Request — Distributors and Vendors can use this action to reject a concrete request.
  • Reject Tier Configuration Request — Vendors can use this action to Reject Tier Configuration Requests.
  • Revoke Asset Request — Distributors can use this action to revoke a concrete request that is in status scheduled.
  • Schedule Asset Request — Vendors can use this action to schedule a concrete request that is in status pending.
  • Set Case to Closed Status — Allows the settings on the "Closed" status on a existing helpdesk case in CloudBlue Connect. The case identifier can be passed from previous steps of the Zap.
  • Set Case to Inquire Status — Allows the settings on the "Inquire" status on a existing helpdesk case in CloudBlue Connect. The asset identifier can be passed from previous steps of the Zap.
  • Set Case to Pending Status — Allows the settings on the "Pending" status on a existing helpdesk case in CloudBlue Connect. The case identifier can be passed from previous steps of the Zap.
  • Set Case to Resolved Status — Allows the settings on the "Resolved" status on a existing helpdesk case in CloudBlue Connect. The case identifier can be passed from previous steps of the Zap.
  • Update a Helpdesk Case — Can update helpdesk cases using this action,

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

CloudBlue Connect + SMS: common questions

Can I send SMS notifications only for urgent requests, not every request?

Yes. In Zapier, you can add filters based on priority level, request type, or status. For example, you could notify the team only when high-priority fulfillment requests appear, or when a customer adds a comment to an open case.

What if I have different teams handling different types of requests?

You can set up separate Zaps for different request types, each sending SMS to a different team. Asset requests go to fulfillment, case comments alert support, billing requests notify finance. Each team gets alerts relevant to their work.

How do I connect CloudBlue and Mobile Message through Zapier?

Create accounts in CloudBlue Connect and Mobile Message, then build a Zap in Zapier. Select a trigger like new fulfillment request, authenticate both platforms, and configure the SMS message. No coding required—Zapier automates the entire connection.

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