A real estate agent gets a text from a client asking about self-guided options for a suburb they're weighing up, and then has to stop what they're doing, track down the right tour link and send it back manually, hoping the client hasn't already moved on to another agency. Clientown's MyTown Tours give that client a self-guided GPS tour of the area, but getting the link into their hands still depends on someone remembering to send it.

Paired with Mobile Message through Zapier, an inbound text from a client can be the moment that sets Clientown's Share Your MyTown Tour action off automatically, so a client who texts in about a suburb gets pointed towards the tour without an agent breaking away from other work. The reply the client already sent becomes the trigger, and sharing the tour becomes the action, with no manual look up or copying links in between.

This suits agents juggling several listings and enquiries at once, where a text left unanswered for a few hours can be the difference between a client exploring a town at their own pace and a client who has stopped waiting on a reply.