A declined transaction can leave a customer waiting while your team works out what happened. Click2Close gives online sellers tools for customers, transactions, subscriptions, orders and surveys, and Zapier can pass those events to Mobile Message. Transaction Declined can trigger Send SMS, while Order Completed can send a confirmation or Customer Created can create a Mobile Message contact.

The benefit is a faster response at moments that affect confidence. A declined payment can prompt a helpful message directing the customer to contact your team. A completed order can produce a plain-text confirmation, and a refund or cancelled subscription can start a message that explains what the customer should expect. Contact Created and Survey Completed provide further event choices for carefully timed communication.

Mobile Message can also add a person to a list for later campaigns. The connection is not a native two-way integration or a synchronised database. It is a set of one-way Zaps through Zapier, with Click2Close supplying an event and Mobile Message sending the selected SMS or maintaining the relevant contact record.