A customer has just finished dealing with your local business and the next step is asking for a review while their experience is still fresh. Chekkit can send a review invitation, receive a new inbound text message and collect a new textchat message, giving your team useful signals from the same customer conversation.

With Zapier, those Chekkit events can start Mobile Message actions. Send a personalised SMS after a review invitation is sent, create a Mobile Message contact when someone texts your Chekkit account, or add that contact to a list for follow-up. You can also send a message to a Chekkit group chat when Mobile Message receives an inbound SMS. This gives staff a clearer prompt to respond, while customers receive timely messages rather than being left waiting. Set rules around the events and fields that matter to your business, such as the customer’s name, mobile number and review link.